Frequently Asked Questions

Please review the most frequently asked questions and return to our store when ready to get started with Jail Well.

If you still have questions use the form below to have them answered. Click here to use form.

How soon will my deposit post in inmates account?

All deposits are made daily, Sunday – Thursday before 8:00 PM (PST)

Why hasn't My Inmate received their money?

Inmate has not received their money because one or many of the reason listed below.

  1. You provided the booking information (name doesn’t match, incorrect booking number)
  2. Los Angeles County Jail computer systems were down.
  3. You made your order after 8:00 PM (PST)
How long does it take for my inmate to receive photos?

Most photo deliveries take 3-7 business days to arrive at the facility (not including holidays). Sometimes photos can be held for inspection for up to an additional 14 days.

Can I cancel my order?

Once the deposit is made you cannot cancel your order. You may request a refund if we are unable to complete your order. Please allow all refunds to process 5 – 7 business days.

How do I find my inmates booking information?

If you have the inmates first and last name you can find their booking information on the LASD website.

Contact Us


Complete the form below to contact Jail Well. Please give us atleast 24 hours to respond to your message. If you need immediate assistance call, 1+ 562-241-3634

3 + 1 =

+1 562-241-3634

Los Angeles, CA 

About Us

JAIL WELL is dedicated to helping family and friends stay connected to their incarcerated loved ones by providing fast, safe and convenient services for all Los Angeles & Orange county jails. JAIL WELL is highly trusted in the corrections community, we protect your privacy and insure that your payments are secure and delivered on time, every time.

Since 2018 we have prided ourselves in providing EXCELLENT customer service for friends and family members of incarcerated individuals. Our dedicated professionals work around the clock and are always ready to help you resolve any issues you may have while using JAIL WELL.